Jurisdictions & Service Regions
Control where you operate, which dump sites serve which areas, and how pricing varies by geography. Jurisdictions handle regulatory compliance and flow control. Service regions handle area-specific pricing and availability on your storefront.
How It Works: Two Complementary Systems
Klau uses two complementary systems that work together to manage geography across your operation. Jurisdictions govern compliance and routing rules. Service regions govern storefront pricing and availability.
Jurisdictions are geographic boundaries defined by cities, counties, and states. Used for regulatory compliance (e.g., SB 1383 in California) and flow control (which dump sites serve which areas).
Flow Control determines which dump sites your drivers use based on the job's location. "All jobs in ZIP 29401 must go to Palmetto Transfer Station." Klau enforces these rules during dispatch optimization.
Service Regions are named geographic zones on your storefront. Each region can have different pricing and availability for your offerings. "Downtown is $200 more than suburbs."
Regional Fees are surcharges or fees that only apply in specific geographic areas. "Environmental fee in City of Charleston only."
Jurisdictions
Navigate to Settings → Jurisdictions to manage the geographic boundaries that govern your operation. Jurisdictions represent real-world government boundaries: cities (places), counties, and states. Klau can automatically identify jurisdictions for your job sites using Census Bureau data.
What Each Jurisdiction Can Have
Service Permission
What services you are allowed to provide in this jurisdiction: All Services, Recycling Only, Waste Only, Roll-Off Only, No Service, or Custom.
Regulatory Tags
Compliance labels like "SB 1383" (California organics diversion) that track which regulations apply where. Tags stay with the jurisdiction and surface in reporting.
Flow Control Rules
Which dump sites must, may, or must not be used for jobs in this jurisdiction. Enforced automatically during dispatch.
Automatic Site Resolution
When you add a new job site, Klau automatically identifies which jurisdictions it falls within using reverse geocoding. You do not need to manually tag sites with their jurisdiction. As soon as the address is geocoded, Klau resolves the city, county, and state and links the site to the matching jurisdictions in your system.
Why Jurisdictions Matter for Enterprise Haulers
Jurisdictions are especially important for enterprise haulers operating across municipal boundaries. Different cities may have different franchise agreements, permitted dump sites, and regulatory requirements. Setting up jurisdictions once means Klau enforces compliance automatically on every dispatch.
Flow Control
Flow control rules ensure your drivers go to the right dump site based on where the job is located. You set the rules once, and Klau enforces them every time a dispatch is built.
Two Ways to Set Flow Control Rules
By Jurisdiction
Link dump sites to jurisdictions with a permission level:
- Must Use: Jobs in this jurisdiction MUST go to this dump site. No exceptions.
- Must Not Use: Jobs in this jurisdiction may NOT use this dump site.
- May Use: This dump site is allowed but not required.
By ZIP Prefix
A simpler alternative: set rules by ZIP code or ZIP prefix. For example, "294" covers all ZIPs starting with 294.
ZIP prefix uses "longest match wins" logic. A rule for "29401" overrides a rule for "294" when both match.
When Both Rule Types Exist
When both jurisdiction and ZIP rules exist for a location, Klau uses the intersection: a dump site must be allowed by BOTH to be used. This gives you layered control. The jurisdiction rule sets the broad policy; the ZIP rule can narrow it further.
How It Is Enforced
During dispatch optimization, when Klau assigns dump returns to drivers, it only considers dump sites permitted by the flow control rules for each job's location. Drivers will never be routed to a prohibited dump site. There is no manual checking required and no way to accidentally override the rules from the dispatch board.
Automatic Enforcement
Flow control is enforced automatically during dispatch optimization. You set the rules once, and every future dispatch respects them. No manual checking required.
Service Regions
Navigate to Storefront → Regions to define geographic zones where your storefront offerings have different pricing or availability. Service regions let you charge differently based on where the customer needs their dumpster delivered.
Creating a Region
- Click Create Region and give it a name (e.g., "Downtown Charleston", "Rural Outskirts").
- Define the boundary:
- ZIP Codes: Enter the ZIP codes that belong to this region.
- Polygon: Draw a boundary on the map for precise geographic control.
- Link offerings to the region with optional price overrides.
Per-Region Offering Configuration
Set a different base price for an offering in this region. For example, a "20-Yard Dumpster" is normally $300, but $350 in the downtown region due to access difficulty.
Mark an offering as unavailable in a region. For example, 40-yard containers cannot navigate narrow downtown streets, so disable them for the downtown region.
How Customers Experience It
When a customer enters their delivery address on your storefront, Klau matches their ZIP code to a service region and shows the region-specific prices and availability. The customer sees the adjusted price. No explanation of regions is needed from the customer's perspective. They simply see what is available and what it costs at their location.
Start Broad, Add Granularity Later
Start with broad regions (e.g., "Core Service Area" and "Extended Service Area") and add granularity as you learn which areas cost more to serve. You can always split a region later without affecting existing orders.
Regional Fees
Fees can be scoped to specific regions, specific offerings, or applied storefront-wide. This gives you precise control over surcharges that only apply in certain geographic areas.
Regional Fee Example
"City of Charleston Environmental Fee — 5% surcharge, only applies to orders delivered within the Downtown Charleston region."
Fee Scoping Options
Storefront-Wide
Fee applies to all orders regardless of location or offering. Example: a universal fuel surcharge.
Offering-Scoped
Fee applies only to a specific container size or service type. Example: an oversize delivery fee on 40-yard containers.
Region-Scoped
Fee applies only to orders delivered within a specific service region. Example: a city franchise fee for downtown deliveries.
Important Details
- Fees are snapshotted at order time. Changing a regional fee later does not affect existing orders. The fee amount captured when the order was placed is the amount that stands.
- Display modes: Fees can appear as a separate line item on the customer's order (transparent) or be included in the displayed price (simpler checkout). Choose whichever approach your customers expect.
Putting It All Together
Here is how an enterprise hauler might configure jurisdictions, flow control, service regions, and regional fees to work together for a Charleston-area operation.
1. Jurisdiction Setup
Load Charleston County jurisdictions from Census data. Tag City of Charleston with a "Franchise Agreement" regulatory tag.
2. Flow Control
City of Charleston jobs → MUST USE Palmetto Transfer Station. Unincorporated county jobs → MAY USE either Palmetto or Bees Ferry.
3. Service Region
Create a "Downtown" region (ZIPs 29401-29403) with a $50 surcharge on all container sizes. Create a "Suburbs" region (remaining ZIPs) with standard pricing.
4. Regional Fee
Add a "City Franchise Fee" (3%) that only applies in the Downtown region.
5. Result
A customer at 29401 sees higher prices and the franchise fee. Their delivery job is automatically routed to Palmetto Transfer Station. A customer at 29464 sees standard prices, no franchise fee, and their driver can use either dump site. All automatic, every time.
What's Next?
You now understand how jurisdictions, flow control, service regions, and regional fees work together to give you geographic control over compliance, routing, and pricing. Here are recommended next steps.
Storefront Setup
Set up your storefront offerings, container sizes, and base pricing before configuring regional overrides.
Storefront Operations
Learn how to manage incoming orders, track order lifecycle, and handle settlements across your service regions.
Dispatcher Guide
See how flow control rules are enforced on the dispatch board during optimization and route building.
Enterprise Divisions
Manage jurisdictions and service regions independently across multiple divisions, each with their own compliance rules and pricing.
Compliance Without Complexity
Set your jurisdiction rules and regional pricing once. Klau enforces them on every dispatch and every storefront order — automatically, every time, without exception.