Driver Guide: Simple, Smart Dispatch

Klau was built by someone who held a CDL and drove roll-off. We know you're busy, so we made it so you don't have to install any apps. Everything happens through text messages and a simple web portal on your phone.

1. Getting Started (SMS Onboarding)

When your dispatcher adds you to Klau, you'll receive a welcome text. Simply reply with EN for English or ES for Spanish. Klau will remember your preference for all future messages.

Multi-Language Support

Klau currently supports full SMS dispatching in English and Spanish. We are committed to supporting a diverse workforce and will be adding additional languages in the future based on driver demand.

2. Your Daily Jobs

One hour before your first job, you'll receive a text with your shift details and a secure link. Click that link to open your Personal Driver Portal.

Throughout the day, Klau keeps you in the loop with real-time SMS notifications:

  • Job Assignment: When a dispatcher assigns you a new job, you'll get a text with the customer name, address, job type, and container size.
  • Next Up: After you finish a job, Klau automatically sends you a heads-up about your next queued job so you always know where you're headed.
  • Portal Link: Every notification includes a link to your driver portal where you can see your full schedule, navigate to sites, and update job status.

Portal Features

  • 1

    One-Tap Navigation

    Click the "Navigate" button to open Google Maps directly to the site.

  • 2

    Status Updates

    Tap "Arrived" when you get to the site and "Finished" when you're done.

  • 3

    Photo Evidence

    Snap a photo of the completed job or a weight ticket and upload it instantly.

3. Two-Way SMS Communication

Klau is a two-way conversation, not just one-way alerts. You can reply to any SMS from Klau naturally, just like you're talking to a real person. Your dispatcher sees every message you send in their console.

Driver Says:

"I'm done with the job at 123 Main St."

Klau interprets this as Job Completed and sends your next assignment.

Driver Says:

"I need to leave early on Friday for my son's game."

Klau makes a note and tells the dispatcher to ensure you're finished by your requested time.

4. Breaks & Compliance

Klau helps track your breaks for labor law compliance. You can start and end breaks directly from your phone. The system will even send you a gentle reminder if it's time for lunch and you haven't logged one yet.

Safety First

Always pull over safely before typing or reading messages. Klau's AI dispatch is instructed to remind you of this frequently!